Your trust is our
#1
Priority.
We use advanced verification and secure messaging to keep PurrfectHub safe. Learn how to protect yourself and your future pet.
Spotting Scams
-
Never wire money. Legitimate shelters will never ask for payment via Western Union or gift cards.
-
Too good to be true? Rare breeds listed for "free" with only shipping costs are almost always scams.
-
Use PurrfectHub Pay. Keep all transactions on our platform to be covered by our Protection Guarantee.
Safe Meetups
-
Meet in public. Choose a busy public location or bring a friend along for additional safety.
-
Video call first. Use our built-in video chat to verify the pet and the shelter before meeting.
-
Trust your gut. If a situation feels high-pressure, walk away and report it to our team immediately.
Red Flags to Watch For
Pressure to Act Fast
Scammers often claim a pet will be euthanized immediately if you don't send money right now.
Communication Off-Platform
Be wary if they ask to switch to email or text immediately to avoid our safety filters.
Generic Photos
If photos look like stock images or show the pet in unlikely settings, do a reverse image search.
See something suspicious?
Our Trust & Safety team investigates every report within 24 hours. Your anonymity is fully guaranteed.